e-newsletter - Oct/Nov 2008

System upgrade

	As part of our continuing programme of maintaining and improving our systems, we are pleased to confirm the improvements made to your ePractice biller service which went live on 2nd November. The upgrade introduced the changes in preparation for the launch of our new service, ePractice manager - the complete private practice management solution. The upgrade:
introduces a new menu structure presents a preview facility on the patients list provides a new full screen patient view introduces a contacts management facility provides an improved reporting screen display introduces a number of new tools to improve ease of use

Healthcode's NHS Code Toolkit, which translates clinical codes between the disparate standards deployed in the public and private sectors has a new release coming soon. This will include the functionality to generate HRG's based on clinical, diagnostic, episode and patient data. We have been testing the HRG generation with one of the larger hospital groups and results have been excellent. The current release supports:

ICD9-ICD10 Retrieval and cross Conversions CCSD-OPCS4.2 Retrieval and cross Conversions

Future releases will support later versions of the OPCS4.2 code in line with Department of Health guidelinese will write to you when the generation of HRG's is available.



New Healthcode website


We have re-designed our website following a review to identify areas of improvement. The new website will:

• provide a new look and feel
• have an improved navigation menu

Ravinder Brar is promoted to Customer Services Team Leader. Her contact details are: Tel: 01784 263 150 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Clare Keeffe will be off on maternity leave from the end of Nov 08 returning in Aug 09. Jagdip Mann who has been with Healthcode for the past 6 years in various roles including 5 years on the Customer Service desk, will be taking on Clare's role as Account Manager. Anyone who would normally deal directly with Clare, should, from 1st Dec contact Jag on 01784 263 157 or via our Customer Services team on 01784 263 150.

Online customer service satisfaction survey

	Thank you to all our customers who participated in our online satisfaction survey.  We aim to deliver a first class service and responsive support to our customers and your comments are extremley valuable in helping us maintain this high level of service.
The winners of our survey prize draw are Mary Marchant and Ammar Alhasso who will both receive a bottle of champagne.